Fulfillment and Return Policy: 1. Shipping rate is flat fee $4.95 for all orders, 2. Shipping is UPS 3-day ground (or better) for virtually all orders. However, UPS doesn't guaranteed delivery date. 3. Orders received by 3 PM Central Time will ship same-day if at all possible, 4. Refund Policy: Motor Purr has a 100% no questions asked, no returns necessary refund policy.